BUYER'S FAQ
What if I receive damaged artwork?
​If the artwork arrives damaged, you may follow the guideline below:
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Please contact us via email a.s.a.p with the order information attached
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Keep the original packaging.
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Take photos of damaged artwork and original packaging, then please email these files to us.
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We will contact you for the further steps.
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Email: Link
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What about Tax and Duty?
You may also pay some taxes and duties on the artwork you purchase, as our price on art store excludes these additional fees.
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The customs duties can vary according to the countries. Usually the couriers will pay customs once the shipment has been assessed by local customs of the countries. The art buyer will then receive a letter requesting him or her to pay these additional fees.
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The best way is to check with your country's latest regulations to determine the additional costs prior to the purchase.
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The labels of our artworks (packages):
''Portrait" Collection -- Digital Painting Printed on Canvas
''Learn From Old Masters'' Collection -- Hand-drawn Artwork
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